Last Updated: Feb 12, 2026
Terms of Service
These Terms of Service (“Terms”) govern your use of the Common Pattern website and any products and services we provide, including software tools, workshops, and professional services (together, the “Services”).
By accessing or using the Services, you agree to these Terms.
01. Who We Are
Common Pattern (“we”, “us”, “our”) refers to the operator of this Website and Services.
Legal name: Common Pattern
Email: contact@commonpattern.com
Phone: +91 93634 00648
02. Definitions
“You” and “your” mean the person or entity using the Services. If you use the Services on behalf of an organisation, “you” includes that organisation and you confirm you have authority to bind it.
“Website” means commonpattern.com and related pages we operate.
“Software Services” means any Common Pattern software products, apps, dashboards, integrations, or APIs we provide (including beta features).
“Workshops” means any training sessions delivered online or in-person (e.g., The Pattern Room).
“Professional Services” means consulting, advisory, implementation, research, writing, or custom work delivered under an order form, proposal, statement of work, or similar document.
“Customer Content” means any data, text, files, images, messages, records, or other content you submit to the Services.
“Order Form” means any document we both agree that describes pricing, scope, duration, deliverables, or special terms for a purchase.
03. Order of Precedence
If You purchase Services under an Order Form, the Order Form applies to that purchase. If there is a conflict between an Order Form and these Terms, the Order Form prevails for that conflict.
04. Eligibility and Authority
You must be able to form a legally binding contract to use the Services.
If You use the Services on behalf of an organisation, You confirm You have authority to bind that organisation to these Terms.
05. Accounts and Security
Some Services require an account. You are responsible for:
keeping login details confidential;
restricting access to authorised users only; and
notifying us promptly of suspected unauthorised access.
You are responsible for all activity on your account unless caused by our breach of security.
06. Acceptable Use
You must not use the Services to:
break any law or infringe rights;
send spam, harassment, deceptive messages, or unlawful content;
access or attempt to access systems or data you are not authorised to access;
disrupt, probe, scan, overload, or reverse engineer the Services (except where the law permits); or
introduce malware or harmful code.
We may suspend or terminate access if we reasonably believe You have breached these Terms or your use creates risk to the Services, other users, or third parties.
07. Customer Content and Your Responsibilities
You retain ownership of Customer Content.
You grant us a limited, non-exclusive licence to host, process, transmit, and display Customer Content only to provide, secure, maintain, and improve the Services and to fulfil our obligations to you.
You are responsible for:
the accuracy, legality, and integrity of Customer Content;
ensuring you have the rights and permissions to upload or process Customer Content; and
maintaining your own backups unless an Order Form explicitly says otherwise.
08. Confidentiality
If we share non-public information with you (including workshop materials, drafts, templates, code, or documentation), you must keep it confidential and not disclose it to third parties unless:
it is already public through no fault of yours;
disclosure is required by law (and you notify us where permitted); or
we consent in writing.
09. Intellectual Property
The Services, Website, branding, templates, workshop materials, documentation, and underlying software are owned by Common Pattern or our licensors and are protected by intellectual property laws.
You may not copy, modify, distribute, sell, sublicense, or create derivative works from our materials except as permitted by these Terms, an Order Form, or written permission from us.
10. Feedback and Aggregated Insights
If you provide feedback or suggestions, you grant us a perpetual, worldwide, royalty-free licence to use them without restriction.
We may collect and use aggregated and de-identified usage data (that does not identify you or your end users) to operate, improve, and benchmark the Services.
11. Workshops
Behaviour: We expect respectful participation. We may refuse entry or remove participants for disruptive, unsafe, or unlawful behaviour.
Recording: Audio/video recording, screen capture, or live streaming of Workshops is not permitted without our prior written consent and the consent of any participants who may be recorded.
Workshop materials: Materials are for your internal learning use. You must not redistribute or publish them without our written permission.
12. Paid Services, Billing and Taxes
Some Services are paid and may be offered as one-off purchases or subscriptions.
Fees and billing terms are shown on the relevant pricing page, checkout, invoice, or Order Form.
Taxes (including GST, where applicable) may be added.
If you pay by card/online method, you authorise us and our payment providers to charge the payment method you provide.
Non-payment: If fees are overdue, we may suspend access to the Services until payment is received.
13. Cancellation and Refunds
Subscriptions (Software Services):
You may cancel at any time. Cancellation takes effect at the end of the current billing period.
Fees are not refundable and we do not provide pro-rata refunds, except where required by law.
Workshops:
Refunds are available up to 7 days before the scheduled start time.
Within 7 days, refunds are not available, but you may request a one-time transfer to a future run (subject to availability).
No-shows are not refundable.
Professional Services:
Cancellation, rescheduling, and refunds (if any) are governed by the relevant Order Form.
14. Third Party Services and Integrations
The Services may integrate with third-party tools (such as hosting providers, analytics, payment gateways, email/SMS/WhatsApp providers). Third-party services are governed by their own terms and policies.
We are not responsible for third-party outages, interruptions, or acts/omissions.
15. Disclaimers
The Website may contain general information. We aim for accuracy but do not guarantee that information is complete, current, or suitable for your purpose.
To the maximum extent permitted by law, the Services are provided “as is” and “as available”. We disclaim warranties including merchantability, fitness for a particular purpose, and non-infringement.
No professional advice: Any guidance, templates, or workshop content is provided for general information and does not constitute legal, medical, accounting, or other professional advice.
16. Limitation of Liability
To the maximum extent permitted by law:
We are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, goodwill, or data.
Our total liability for any claim arising out of or relating to the Services will not exceed the fees you paid us for the Services giving rise to the claim in the 1 month immediately before the event that gave rise to the claim.
Nothing in these Terms limits liability for fraud or other liability that cannot be excluded or limited by law.
17. Indeminity
You agree to indemnify and hold us harmless from claims, damages, liabilities, losses, and expenses (including reasonable legal fees) arising out of:
your Customer Content;
your misuse of the Services;
your breach of these Terms; or
your violation of any law or third-party rights.
18. Suspension and Termination
We may suspend or terminate access if you breach these Terms, if required by law, or if your use creates risk to the Services or others.
You may stop using the Services at any time.
19. Data Export and Deletion on Termination
Where the Software Services support export, you may request an export within 30 days after termination or account closure.
We may delete Customer Content within 90 days after termination or closure, unless:
we are required to retain it by law;
it is needed for security, fraud prevention, dispute resolution, or enforcement of these Terms; or
the relevant Order Form states otherwise.
20. Changes to These Terms
We may update these Terms from time to time. We will update the “Last updated” date and may provide additional notice for material changes.
Your continued use of the Services after changes take effect means you accept the updated Terms.
21. Governing Law and Jurisdiction
These Terms are governed by the laws of India. Courts in Chennai, Tamil Nadu have exclusive jurisdiction, unless applicable law requires otherwise.
22. Contact
Questions about these Terms: contact@commonpattern.com
